Adobe Air Package Is Damaged

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When installing an Adobe AIR app, you get the message 'The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.' In most cases, the installer file is not actually damaged. This seems to be an access. About Adobe AIR: The Adobe AIR runtime enables developers to package the same code into native applications and games for Windows and Mac OS desktops as well as iOS and Android devices, reaching over a billion desktop systems and mobile app stores for over 500 million devices.

The Adobe Help application is built and managed using the Adobe AIR framework. Because Adobe AIR has its own installation and uninstallation procedures, Adobe Help application updates are independent of the Creative Suite installers. There is no need to uninstall the entire Creative Suite or any associated product to resolve this issue. Aug 23, 2010  I keep getting the message 'The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author.' I received this Air package from the vendor that created it and cannot get it to install on 3 out of 3 XP PC's that I have tested with. Mar 06, 2018  Adobe AIR: Installation file is damaged FIX! 2018 Working 100%. How to fix Cricut Craft Room damaged installation file / installer. How To Fix Windows Installer Package Problem (.msi.

Adobe Air brings following exception:

The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author.

Please add the different reasons which may lead to this error.


9 Answers

We had the same error as this guy:

The file ~/.airappinstall contains the following error:

failed while unpackaging: [ErrorEvent type='error' bubbles=false cancelable=false eventPhase=2 text='invalid package signature' errorID=5022]

The actual reason was not a damaged file or something like this, but our machine had a date from the past, which was not valid for the given certificate. After correcting the date/time on the computer, the installation worked just fine.

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Even I faced the same error=5022, after thinking a lot on this issue, I finally got the solution for this problem. It is simple, before installing the air app set the correct Date & Time for the system, WALLA it installs smoothly.

No need of changing the png name or anything else.


I faced this problem yesterday because my antivirus (avast pro/silent mode) was blocking access to file until finishing scanning, looks like installer don't like to wait, so when I switched off silent mode I made antivirus ignore scanning the file and installation completed successfully.


I have a virtual drive mapped to S: so that paths are the same between my home computer and work computer. I was trying to install the AIR app from an S: path. I guess it did it like it. Moving app to my desktop and launching there, worked.

Air

Make sure you are signing the Application distributable and distributing the certificate along with the .air file.

I ran into same problems and solved it this way.

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I had this issue when using Flash Builder 4, but building a Flex 3 application.

Basically, the installed AIR SDK in the Flex 3 SDK folder was AIR 1.5.3 (if I remember correctly), but the Flex 4 SDK folder had the AIR 2.0 SDK files (I'm not completely what the problem was).

My solution was to download the AIR 2.0 SDK, and unzip it over the Flex 3 SDK folder. Once I did that, the installation file worked fine. There is actually an article on Adobe about overwriting the AIR SDK files this way, although it didn't mention anything about installations or Flash Builder 4.


Mine was failing because I had another app on my system with the same name. Not a version of the app, a completely different app--native, not AIR.

Adobe Air Installer File Is Damaged

Once I removed that app it worked fine.


For odd installation errors, keep in mind that Chrome uses a version of Flash that does not support AIR badge installation.


I encountered this error when trying to install an AIR file from an external / network drive. Copied the file locally, and installation proceeded normally.

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Not the answer you're looking for? Browse other questions tagged air or ask your own question.

When you try to update the Adobe Help application (also called the Community Help application), the following installation error occurs:

'The application could not be installed because the AIR file is damaged.'

  1. Make sure that you have the latest version of the Adobe AIR runtime. If you are not sure, download the latest version.
  2. Uninstall the previous version of Adobe Help:

    Windows:
    Use the Add Or Remove Programs utility.
    Mac OS: Drag the application from the Applications/Adobe folder to the Trash.
  3. Delete the following directory:
    Windows: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1

    Tip:
    To find this directory in Windows, copy the preceding phrase into the Windows Explorer file manager.

    Mac OS:
    /[user name]/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1

    Note:

    As an extra precaution, Adobe recommends deleting the local, downloaded content at the following locations as well:

    Windows : C:UsersPublicDocumentsAdobe (Help and PDF directories within)

    Mac : UsersSharedDocumentsAdobe (Help and PDF directories within)

  4. Empty the Trash (Mac OS) or Recycling Bin (Windows).
  5. Manually update the application at http://www.adobe.com/support/chc/.

The Adobe Help application is built and managed using the Adobe AIR framework. Because Adobe AIR has its own installation and uninstallation procedures, Adobe Help application updates are independent of the Creative Suite installers. There is no need to uninstall the entire Creative Suite or any associated product to resolve this issue.

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